SHIPPING

  • How do you ship my order?

    • 1. All our orders are shipped via FedEx or UPS Air, except for APO/MPO orders.
    • 2. Express orders are shipped "Express Overnight".
    • 3. Standard orders are shipped "2-3 Day Air".
    • 4. We accommodate international and drop ship orders.
  • How long will it take to get my order?

  • Do you offer RUSH services?

    • 1. Yes, we do offer express service at a slightly higher price. With our express service, your award will be in your hands within 3 business days after you approve the artwork.
    • 2. Your prompt feedback on the proof is very important. It will reduce production time and provide more time to manage shipping variables.
  • Do you ship internationally?

    • 1. Yes, we do ship international using FedEx or UPS.
    • 2. For most destinations, you may simply select the "Ship To" countries when you check out.
    • 3. For countries not on the list, please email us at orders@crystalcentral.com.
  • Do you ship to APO/DPO/FPO?

    • 1. Yes, we do ship to APO/DPO/FPO address. You will need to place the order with our customer service team directly over the phone or email.
    • 2. This service will result in a higher S&H charge. We recommend to use Physical Shipping Address whenever possible with lower cost and better delivery visibilities.
    • 3. The packages will be shipped via USPS to the designated MPO station (3-5 Biz days).
    • 4. It can take up to 3 weeks to arrive from MPO to your exact APO/DPO/FPO destination. We don't have any tracking visibilities after the order reached the interim MPO.
  • Is a signature required for delivery?

    • 1. Yes, a signature is required by FedEx/UPS for delivery.
    • 2. You may use the "Add Comment" box if you would prefer your package be left without a signature.
    • 3. We will inform FedEx/UPS accordingly but can't guarantee they will honor the request.
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