Help Desk

How do I place an order?
How do I place an order like previous ones?
How do I place an order like your sample online?
How do I check my order status?
How do I order more than one of the same crystal?
Will I receive a proof after I place my order?
What if I want to receive a proof before I place an order?

What methods of payment do you accept?
Will you charge my credit card immediately?
Would you accept purchase orders?
Will I be charged sales tax?
How to remove the sales tax if I am "Tax Exempt"?
Do you offer any military/non-profit discounts?

How do you ship my order?
How long will it take to get my order?
Do you offer RUSH services?
Do you ship internationally?
Do you ship to APO/DPO/FPO?
Is a signature required for delivery?

Can I return my personalized crystal for a refund?
What if I receive the crystal and it is damaged?
I made a mistake and will need a replacement, what do I need to do?

How do I access and view previous orders?
How do I access my Saved Carts?

Where are you located?
How secure is the CrystalCentral website?

Will I receive a proof prior to production?
Will you align and center my text/logo?
Can I email my personalization requirements instead?
Need help designing the crystal?
How can I revise the clip art in the "Personalize It" tool?
Can you engrave foreign/special characters?
How much does the personalization cost?
How many characters can I engrave?
After I receive the proof, how can I make revisions?

How do I add a logo to the crystal?
What types of logo files do you accept?
Will you remove the white background from my logo?
Will my logo be in color?
Can I add a photo image to the crystal?
How much is your set-up charge?

How do you engrave my crystal?
What's the difference between deep-etch, laser and 3D internal laser engraving?
What is color fill?
Why does color fill cost more?
Does adding the color fill take longer to produce?
Can you color match the PMS# of our logo?
Will color fill fade or peel over time?

What are the crystals made out of?
What's the difference between crystal and glass?
What's the difference between optical crystal and jaded crystal/jaded glass?
Do you make custom crystal orders?
How do I clean my crystal piece?
Does the crystal come in a gift box?