Can I return my personalized crystal for a refund?
1. Due to the fact that merchandise is personalized and made to custom specifications, it cannot be returned.
2. CrystalCentral.com does not take financial responsibility for the incorrect spelling of the personalized text provided by the customer.
3. It is the customer's responsibility to spell check and proofread the personalized text prior to submitting their order and double check the text through our required e-mail proof process.
What if I receive the crystal and it is damaged?
1. If a crystal is damaged in transit, we will offer you a replacement free of charge.
2. This offer is valid for 10 business days following the physical delivery.
I made a mistake and will need a replacement, what do I need to do?
1. Please email us at CS@CrysalCentral.com with your order number and revision requirements.
2. As a courtesy, we offer a 30% discount off the list to cover essential production costs.