Our Policies

Terms & Conditions

By visiting www.CrystalCentral.com("Site"), you accept and are bound to the terms and conditions ("Agreement") described below. You agree to be legally bound by them and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. This agreement also applies to your purchase of products and/or services sold by the CrystalCentral entities in the United States. If you do not wish to be bound by this Agreement, please do not access or use this Site.

Copyright©2011 CrystalCentral Inc. All other rights reserved.

Other Documents:

Other Documents: This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless otherwise agreed to in a written agreement signed by both you and CrystalCentral.

Payment Terms:

Orders; Quotes; Interest. Terms of payment are within CrystalCentral's sole discretion, and unless otherwise agreed to by CrystalCentral, payment must be received by CrystalCentral prior to CrystalCentral's acceptance of an order. Payment for products will be made by credit card, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by CrystalCentral. Your order is subject to cancellation by CrystalCentral, at CrystalCentral's sole discretion.


All products sold through CrystalCentral are "AS IS" or "WITH ALL FAULTS." The entire risk as to the quality and performance of these items is with the buyer. Should any of these items prove defective, do not function, or function improperly in any way following their purchase, the buyer, and not the manufacturer, distributor, or CrystalCentral, assumes the entire cost of all necessary servicing or repair.

Return Policies:

Exchanges. CrystalCentral values our relationship with you and offers a return policy for most products (excluding engraved or imprinted products) that you purchase directly from CrystalCentral. Products may be returned within twenty-one (21) days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and applicable restock fees. Unless the product is defective or the return is a direct result of a CrystalCentral error, a restocking fee of 15% may be charged. To return products, you must contact our customer service to obtain a "Return Authorization Code" for you to include with your return. You must ship the products to CrystalCentral within five (5) days of the date that CrystalCentral issues the "Return Authorization Code". You must return product to us in their original or equivalent packaging. You are responsible for risk of loss, shipping and handling fee for returning or exchanging product.

Third Party Trademarks:

Any products shown on this Site bearing third party logos, insignias or trademarks are to serve only as examples of our engraving capabilities and are not meant to suggest any business relationship whatsoever on the part of the trademark owner with CrystalCentral, its products, its catalog or this web Site. CrystalCentral respects the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes infringement on CrystalCentral's Web site, please contact our customer service agent and follow our Procedures for Making Claims of Copyright Infringement.

Copyrights and Trademarks:

All text, graphics, user interface, visual interfaces, photographs, trademarks, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled by CrystalCentral, and is protected bylaw, including but not limited to, United State copyright and trademark law, as well as other state, national and international laws and regulations. Except as indicated, no part of the Site and no Content may be copied, reproduced, republished, transmitted or distributed in any way to any other web Site or medium for any commercial enterprise, without CrystalCentral's express prior written consent.

Use of the Site:

You agree that you will use this Site only for lawful purposes. You may not attempt to gain unauthorized access to any portion or feature of the Site, or any of the services offered on the Site by any means. You agree that you will not take any action that imposes an unreasonable large load on the infrastructure of the Site.


You agree to indemnify and hold each officer and/or employee of CrystalCentral, its subsidiaries and affiliates, harmless from any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and litigation expenses), made by any third party due to or arising out of your use of CrystalCentral's Site, the violation of the Agreement by you, or the infringement by you.


CrystalCentral doesn't promise that the Site or any content, service or feature of the Site will be error free or uninterrupted, or that any defects will be corrected. The Site and its content are delivered on an "AS IS", "AS AVAILABLE" and "WITH ALL FAULTS" basis. CrystalCentral shall not be held responsible in any way for possible errors or omissions in the information available herein. CrystalCentral makes no warranty or representation, express or implied, that the information contained or referenced herein is accurate or complete. In addition, CrystalCentral reserves the right to make changes or corrections from time to time without notice or obligations, and will not be liable in any way for possible consequences of such changes. CrystalCentral shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages, resulting from the use or the inability to use CrystalCentral's Site. You assume total responsibility for your use of the site. Your sole remedy against CrystalCentral for dissatisfaction with the site or any content is to stop using the site or any such content.
Governing Law:

You agree that all matters relating to this Agreement will be governed by the laws of the United States and by the laws of the State of Delaware without regard to its conflicts of laws provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in Delaware, and waive any objection to such jurisdiction or venue.

* (REV 07/11/2011)

Privacy Notice

CrystalCentral believes in and respect your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your order, and to provide a more personalized shopping experience.

What information do we collect? How do we use it?

In a few areas on our Web site, we ask you to provide information that will enable us to process and fulfill your order, to notify you the order status, to address your service requests. Information we may request includes your name, e-mail address, phone number, address, credit card details, customer number, as well as other similar personal information.

The information you provide will be kept confidential and used to support your customer relationship with CrystalCentral. Among other things, we may use the information we collect to occasionally notify you about important functionality changes to our Web site, new services and product offers we think you I will find valuable.

If you wish to opt out of any online and/or offline mailings from CrystalCentral, let us know by e-mailing us @ customerservice@CrystalCentral.com, calling us @ 1-800-MY-FUSUN (1-800-693-8786), or writing to us at 17908 Council Bluff Terrace, Round Rock, TX 78681.

What about "cookies"?

Cookies are small text files stored by your browser on your computer's hard drive when you visit a website. CrystalCentral uses cookies to improve its service and website, to make them easier to use. You may disable cookies by changing your browser settings. Even without a cookie, you can still use most of the features in our store.

Our secure site

CrystalCentral is committed to data security with respect to information collected on our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. We always use industry-standard encryption technologies when transferring and receiving sensitive consumer data exchanged with our site.

Contact CrystalCentral:

Any questions regarding CrystalCentral's customer privacy policies and practices can be referred to: cs@CrystalCentral.com

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