ORDERING

  • How do I place an order?

      • 1. Find the crystal you want
      • First, you will need to browse or search for the crystals you would like to order. The keyword search box is on the top right corner of every page. When you find a crystal that interests you, click to see its product detail page. Here you will find more information about the crystal, including price, dimension, additional pictures, related awards, etc.
      • 2. Personalize using the "Personalization" tool
      • "Personalize It" is our innovative solution to meet your personalization needs. You may enter/edit/view your exact personalization requirements online. Once done, click the "Finish" button to add the personalized crystal to your cart.
      • You may always use the "Let Us Design It For You" button on the left to have our experience artists design the award for you.
      • Or, you may simply skip this step and go straight to "Add to Cart".
      • 3. Add the crystal to your cart
      • Click the "Add to Cart" button to add the crystal to your cart.
      • Once the crystal is added to your cart, you may use either "ADD PERSONALIZATION" or "ADD COMMENT" to submit your personalization requirements.
      • You can always use the "My Cart" button at the top right corner of every page to see what you've added to your cart.
      • 4. Proceed to checkout
      • Take a moment to review the awards you've placed in your cart. When you're ready to place an order, click the "Checkout Now" button.
      • 5. Sign In
      • If you are a returning customer, enter your e-mail address and password to proceed to the next step.
      • If you are a new customer, enter your e-mail address, create a password, then click the continue button.
      • 6. Enter shipping options
      • Fill in and/or confirm your shipping details and make any necessary adjustments. Click the "Continue" button to move to the "Payment Information" section.
      • 7. Enter payment information/address
      • Fill in and/or confirm your payment address and credit card details and make any necessary adjustments. We accept American Express, Discover, MasterCard and Visa. Enter your card number without any spaces or dashes. Click the "Continue" button to move to the next step.
      • 8. Place your order
      • Look over all the information to verify it is correct. Then, click the red "Place Order" button on the top right side to submit your order.
      • We will email you the order confirmation immediately.
      • We will email you the proof no later than 8 am the next biz day.
      • Once you confirm the proof, we will engrave and ship the finished within 1-2 biz days.
  • How do I place an order like previous ones?

    • 1. Please find the crystal you want and add it to your cart.
    • 2. Use the "Add Comment" box to enter in your requirements and reference the previous order #.
    • 3. Feel free to email the personalization list to CS@CrysalCentral.com and refer to your previous order number.
  • How do I place an order like your sample online?

    • 1. Please find the crystal you want and add it to your cart.
    • 2. Use the "Add Comment" box to enter in your requirements and reference design sample # (in red letters).
    • 3. Feel free to email the personalization list to CS@CrysalCentral.com.
  • How do I check my order status?

    • 1. "Order Status" is available online 24 hours a day and is updated real-time.
    • 2. Simply go to "My Account"/"Order History" to view your current "Order Status" and "Payment Status".
    • 3. You can also click on "View" to see your order, and "Print Invoice" to print your order invoice.
  • How do I order more than one of the same crystal?

    • 1. If ordering multiple awards with the same format, you may simply use the "Add Comment" box to enter in the additional names/requirements.
    • 2. Please feel free to email the personalization list to us at CS@CrysalCentral.com.
  • Will I receive a proof after I place my order?

    • 1. Yes, if you place the order now, we will automatically email a proof for your approval.
    • 2. You will receive the proof email no later than 8 am the next biz day.
    • 3. The production will only begin after you approve the proof.
  • What if I want to receive a proof before I place an order?

    • 1. After you personalize the crystal online, please save your artwork by using the "SAVE FOR LATER" button.
    • 2. Please e-mail us at CS@CrysalCentral.com to request a proof review.